An update to the user support service was presented on the Robinhood website today. Now you can ask the desired question by phone 24 hours a day. Robinhood was the first platform to offer 24/7 support.
The Robinhood trading platform has introduced a round-the-clock support service to help clients find out up-to-date information on investments, including in cryptocurrency. “We strive to be close to our customers and believe that 24/7 phone support is an important step towards improving the reliability, accessibility and understanding of our services and financial markets,” the official statement said.
Users can request a call in the app. Clients will be notified of their position in the queue and will be sent the number from which the call will come. This will help make sure it is not spam. A representative with experience in the required area will call back within 30 minutes. Clients can ask questions about trading, security and general information about cryptocurrencies by phone. The platform team is currently working on a solution to provide support to those who were unable to log into their accounts.
The company expanded its staff to 2,700 this year to provide 24/7 support. Until that moment, it was possible to ask for help only from Monday to Friday. Robinhood was the first platform to offer 24/7 support. Coinbase plans to introduce such a service only by the end of the year, now you can contact the automatic service to disable the hacked account.
